Data Privacy, Security & Trust Center
Sales conversation telemetry is an enterprise's most critical intellectual property and personal information asset. Ruizi Cloud practices "Compliance before Features", strictly adhering to China PIPL and Saudi PDPL standards.
1. End-to-End Secure Data Flow
Every call and field interaction follows an irreversible local redaction pipeline before reaching enterprise multi-agents.
Dual pre-call disclosures ensure informed consent. Hardware chips encrypt storage, and location tracking terminates after working hours.
Government IDs, bank accounts, and addresses are masked pre-gateway. Voice features distinguish speaker roles without identity profiling.
Built on JSON-RPC 2.0 and OAuth 2.1, exposing only minimal context. High-impact outbound tools require human-in-the-loop signoff.
Private cloud inference outputs pre-call intel and objection talk-tracks while archiving immutable audit logs.
Informed Consent & Recording Governance
- Dual Disclosure: Automated voice prompt notifications on connected calls with on-screen employee retention disclaimers.
- Written Employee Consent: Built-in onboarding authorizations clarifying work-hour recording scopes and operational goals.
- Voice Data Minimization: Algorithms strictly distinguish rep and customer channels without establishing biometric identity profiles.
Data Sovereignty & Cross-Border Isolation
- Domestic Data Stays Local: Mainland China audio and CRM summaries are stored domestically without overseas transit.
- Saudi & GCC Localization: Private cloud deployments in Riyadh data centers aligned with Saudi PDPL regulations.
- Right to Erasure: Configurable 30/90/180-day automated cryptographic shredding with single-click data subject erasure APIs.
Guidelines on Edge Data to Enterprise LLMs
Co-authored with regulatory counsel covering China PIPL, Saudi PDPL, and air-gapped private deployment architecture.